NHS North West London Primary Care Network (PCN) Access Survey (North K&W Primary Care Network)


The North K&W Primary Care Network, is seeking your feedback on accessing general practice services, including contact, appointments, and care. We understand the pressures and challenges faced by both GP surgeries and patients, as well as the importance of timely access. We want to gather your views and experiences and work together with you to improve your experience at our surgery. 

We kindly ask that you complete the survey linked below in as much detail as possible. Additionally, we will be hosting both face-to-face and virtual meetings on access to further gather patient feedback. Invitations will be sent out after the survey closes in 2 weeks. 

How will the results be used?

We are working with NHS North West London. They will collect the survey responses and feedback from the events. All responses will remain anonymous.

All of the views given will then be gathered together and used locally to identify areas for improvement. 

Accessibility:

For those who prefer a paper-based option, printed versions of this survey are available at your practice. Please return your completed survey—either online or in person.

We appreciate your involvement and look forward to your contributions. Together, we can make meaningful improvements that benefit our entire community.

          

0% answered

Select option

On contacting your practice

2.  

I am satisfied with how easy it is to contact my surgery during opening hours (08:00-18:30, Mon-Fri):

On booking an appointment

4.  

I can book a same day / next day appointment for urgent matters/care:

6.  

I can book an appointment in advance; 1-2 weeks for non-urgent matters/care:

My on-going care needs

8.  

It is important to me to see the same GP or surgery staff member, and I am willing to wait for an appointment to see them: (tick all that apply)

Working together

9.  

Some GP surgeries collaborate with their neighbouring GP surgeries to offer a broader range of services and appointments at different locations, or remotely (e.g. by phone). How do you feel about this?

11.  

If you have used the online consultation service (e.g., PATCHS, eConsult, or other) offered by your practice, how satisfied were you with it? (If you have not used the online service then go Q13)